MedWise Digital Privacy Policy


In consideration of MedWise LLC (together with its affiliates, parent, and subsidiaries, “MedWise”) allowing you to use its various digital properties, including without limitation its website ( and mobile application (collectively, the “Digital Properties”), you agree to be bound by the terms of this Digital Privacy Policy. Your use of the Digital Properties constitutes and evidences your acceptance of the Digital Terms of Use Agreement, which incorporates this Digital Privacy Policy. If you do not agree to the terms of this Digital Privacy Policy, you should immediately discontinue using any and all of the Digital Properties and obtain services through other resources.

Our commitment to privacy

MedWise is committed to providing high quality service along with the highest level of integrity in dealing with our patients. As an extension of this commitment, this Digital Privacy Policy is designed to assist you in understanding how we collect, use and safeguard information and to assist you in making informed decisions when visiting or utilizing services provided by MedWise in or on the Digital Properties. This Digital Privacy Policy will be periodically reviewed and assessed against new technologies, business practices, our patients’ needs, and/or legal developments and may be revised accordingly.

Types of information we collect & ways we use information

Generally speaking, when you visit and navigate our Digital Properties and when you communicate with us via the Digital Properties, we will not collect personal information about you unless you provide us that information voluntarily. You should be aware that when you visit our Digital Properties, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive, what pages are visited by a visitor or the ISPs or types of browsers most frequently used. This data helps us to analyze and improve the usefulness of the information we provide on the Digital Properties, as well as our products and service. More specifically, the types of information we collect from the Digital Properties is as follows:

  1. Aggregate Information. MedWise may collect IP address (but not the email address) of any visitor to our Digital Properties. The Digital Properties also track the pages within our Digital Properties that you view, the date and time you view those pages and various other statistics. This information does not identify you personally. We use this information to help us evaluate visitor traffic patterns and improve our Digital Properties by making our systems more responsive to the needs of visitors.
  2. Personal Information. When you choose to provide it, we collect personal information such as your name, address, telephone number, financial information, email address and other information, in connection with services and products available or described on the Digital Properties.
  3. Cookies. Like most businesses operating websites and/or mobile applications, we may track your visits to our Digital Properties by giving you HTML “cookies” when you enter. Cookies are pieces of information transferred to your device’s hard drive or shared with your device’s temporary memory for record-keeping purposes. Cookies are not computer programs and have no ability to read data residing on your device or instruct it to perform any step or function. By assigning a unique data element to each visitor, the Digital Properties able to recognize repeat users, track usage patterns and better serve you when you return to a particular Digital Property. For example, a cookie can be used to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit one of our Digital Properties. Cookies also help us to collect anonymous click-stream data for tracking visitor trends and patterns. Our cookies do not store personal information. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie or to refuse to accept cookies. You should understand that certain areas of our Digital Properties may not function properly if you set your browser not to accept cookies.

MedWise collects and uses your personal information to operate the Digital Properties and deliver the services you have requested. MedWise also uses your personally identifiable information to inform you of other products or services available from MedWise. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. By providing personal information into any of the above areas, you grant us permission to use such information for our business purposes, including without limitation contacting you regarding product or service offers or survey requests, and you grant us permission to securely transmit your personal information to third parties to fulfill our business purposes. Further, we may contact you about selected products, services, companies and events that we think may interest you or to contact you regarding your requests, questions, comments or other information you have provided. MedWise does not sell, rent or lease its patient lists to third parties. MedWise may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, MedWise may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, process payments or complete transactions, provide medical care, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MedWise, and they are required to maintain the confidentiality of your information. If you later decide you do not want your information to be used in these ways, please let us know through the opt-out procedures described below.

MedWise keeps track of the sites and pages our patients visit within the Digital Properties in order to determine what MedWise services and products are the most popular. This data is used to deliver customized content and advertising within the Digital Properties to patients whose behavior indicates that they are interested in a particular subject area.

By providing the personal information of a person other than yourself or that of an entity into any of the above areas, you are solely responsible for obtaining from such person or entity any and all required rights, releases, consents, clearances, licenses, and other authorizations necessary to exploit and otherwise use their information (the “Clearances”). By submitting such information, you represent and warrant to MedWise that all required Clearances have been obtained and MedWise is entitled to rely on the same.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through MedWise public message boards and/or social media channels, this information may be collected and used by others.

MedWise encourages you to review the privacy statements of websites or mobile applications you choose to link to from the Digital Properties so that you can understand how those websites and applications collect, use and share your information. MedWise is not responsible for the privacy statements or other content on websites and mobile applications outside of the Digital Properties.

How we disclose information we collect

MedWise may disclose your information to our affiliated companies and our clinics as well as to third parties that provide services to us as permitted by law, unless we are otherwise notified by you through the opt-out procedures described below. MedWise may also disclose your information: (a) in response to requests from local, state or federal law enforcement officials; (b) in response to any judicial, administrative, or similar proceeding such as a subpoena; (c) when required by law; (d) to protect and defend our rights, business or property; (e) in special circumstances including in connection with a fundamental corporate structure or ownership change or in response to a physical threat (actual or perceived) to an individual; (f) to register or verify your account on the Digital Properties; (g) to communicate with you regarding the status of your account or provide information otherwise related to your use of the Digital Properties or (h) to enforce this Digital Privacy Policy or the Digital Terms of Use Agreement.

How we protect your information

You should be aware that, in general, information sent through the Internet is not secure. MedWise, however, takes commercially reasonably steps to secure your personal information from unauthorized access, use or disclosure. MedWise secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. That said, however, you should be aware of the following:

  1. Information Security. MedWise does not warrant the security of your information. However, we utilize encryption and/or security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
  2. Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of information.
  3. Employee Access to Your Information. In general, our business practices limit employee access to personal information and limit the use and disclosure of such information to authorized persons, processes and transactions.

Choice/opt-out – information uses

When you are asked to provide certain specific information while visiting one of our Digital Properties, you may be given the opportunity to choose whether to have your information used for certain purposes. Otherwise, visitors who no longer wish to be contacted, to have their information shared pursuant to this Digital Privacy Policy, or to receive promotional email notifications may always opt-out of receiving these notifications by clicking the unsubscribe link; provided, however, MedWise may still disclose your information for any and all reasons described in (a) – (h) of the section above entitled “How We Disclose Information We Collect.” You may opt out at any time and for any reason.

Children’s privacy

At MedWise, we are sensitive to the need to protect the privacy of children who use the Internet. MedWise does not specifically target any products or services on any Digital Property to children under 13 years old. Further, we will not knowingly collect personal information from children under the age of thirteen (13) consistent with the Children’s Online Privacy Protection Act. Individuals under the age of 13 should only use the Digital Properties with the permission and under the supervision of a parent or guardian. Individuals under the age of thirteen (13) should not attempt to provide any personal information on any of the Digital Properties. If we become aware that a child under the age of thirteen (13) has provided personal information to us through our Digital Properties, we will delete it from our files. If you are a parent or legal guardian of someone under the age of thirteen (13) whom you believe has submitted personal information to us, please contact us at, and we will take appropriate steps to remove such information from our files within three business days.

Please note that the Digital Properties may contain links to content providers that collect information from children under the age of 13. MedWise has no control over such content providers and is not responsible for the privacy practices or the content of other websites or mobile applications. Because the Internet and mobile applications offer open access to a wide range of information, it is important that parents supervise and prevent access to inappropriate content, email or chat sessions.

Electronic communications from MedWise

Visitors to MedWise’s Digital Properties are given the opportunity to specifically consent and request to receive from MedWise and/or its third party service providers, by electronic delivery (which includes but is not limited to email, text message, automatic telephone dialing system or artificial or prerecorded voice recordings to cell phones and landlines “Electronic Communications”), promotional and marketing information and materials, documents, and any other communications which they may have requested to receive from MedWise. When you consent to receive Electronic Communications, you are specifically agreeing that Electronic Communications provided by MedWise (and/or its third party service providers) are reasonable and proper notice, for the purpose of any and all laws, rules, and regulations, and you agree that such Electronic Communications fully satisfy any requirement that such communications be provided to you in writing or in a form that you may keep. By providing your consent, you acknowledge that, for your records, you are able to access and retain Electronic Communications, and this Digital Privacy Policy and the Digital Terms of Use Agreement, by printing and/or downloading and saving each to a computer. You acknowledge and agree that you are under no obligation to consent to (i) receive Electronic Communications, or (ii) receive Electronic Communications as a condition of obtaining any goods or services from MedWise.

Your current valid email address or cell phone number is required in order for you to receive Electronic Communications from MedWise. It is your responsibility to ensure the accuracy of your email address and cell phone number. You may request a paper version of an Electronic Communication or any agreement to which your electronic signature applies. You acknowledge that MedWise reserves the right to charge you a reasonable fee for the production and mailing of paper versions of Electronic Communications, or this Digital Privacy Policy or the Digital Terms of Use Agreement. To request a paper copy of an Electronic Communication, contact us at

You have the right to withdraw your consent to receive Electronic Communications from MedWise; however, you acknowledge and agree that MedWise has the right to restrict or terminate your access to certain aspects of the Digital Properties if you withdraw your consent to receive Electronic Communications. If you wish to withdraw your consent, either click the unsubscribe link from the MedWise email you received or follow the opt-out instructions sent via text.

Release and limitations


How to contact us

If you have any comments or questions regarding the Digital Properties or any of the terms of this Digital Privacy Policy or the Digital Terms of Use Agreement, please contact us at or by any means listed on the “Contact Us” section of any particular Digital Application.

MedWise Notice of Privacy Practice

Effective Date: May 19, 2020